The Patient Experience
Throughout my career, I have worked as a consultant across a wide range of industries. However, my passion is for healthcare.It can...
Category: Intervention
Leadership in Australia: an existential crisis
It’s incredibly damning to watch the Banking Royal Commission roll on, and see leader after leader give token responses to quite serious...
Want to learn something exciting about your customers?
Many organisations and their leaders nowadays think they know what their problems are. This can often be a bit of a trap,...
Check-in, or check out
As a facilitator, you need a way to break into the group. Being the outsider, it is often that you are at...
The power of a good customer story
Sometimes it feels as if the power of storytelling is ingrained in our DNA. Even before written forms of human history, tribes...
Rewriting my relationship with the Closed system
I wrote this as a part of my original certification submission for Kantor Structural Dynamics – Level 2: Changing Behaviour in High...
A United Fiasco
Air travel fascinates me. And, for the most part, I still find it glamorous. I do enjoy sitting in the lounge, glass...
A place for perturbation
In many interventions, perturbation is often required at varying levels in order to shake things up, create a pull for help, increase...