The Patient Experience
Throughout my career, I have worked as a consultant across a wide range of industries. However, my passion is for healthcare.It can...
Category: Facilitation
Gonski: Politics versus education
I was watching Simon Birmingham – the Minister for Education – on the news the other morning. He was talking about a...
Check-in, or check out
As a facilitator, you need a way to break into the group. Being the outsider, it is often that you are at...
No! I will not complete your employee survey
In a previous article, I wrote than employee surveys don’t work. You can read that one here: Why good people leave It ruffled...
Digital for digital sake
I was in a customer experience workshop a few weeks back. It was for a large law firm, and they had engaged...
A place for perturbation
In many interventions, perturbation is often required at varying levels in order to shake things up, create a pull for help, increase...