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Category: Facilitation
The Patient Experience
Throughout my career, I have worked as a consultant across a wide range of industries. However, my passion is for healthcare.It can be hard to have the trust and belief that there is a way to make change that will benefit patients and the organisation as a whole, and still ensure that everybody is able…
Gonski: Politics versus education
I was watching Simon Birmingham – the Minister for Education – on the news the other morning. He was talking about a whole whack of new Gonski review findings, and how the government will be supporting those findings, albeit with their own governmental twist in implementation. As I listened to what Simon was saying, I…
Check-in, or check out
As a facilitator, you need a way to break into the group. Being the outsider, it is often that you are at a disadvantage. Entering a system that already existed before you even arrived can be challenging, daunting, and a bit intimidating. Even more so, bringing together a group of strangers in order to facilitate…
No! I will not complete your employee survey
In a previous article, I wrote than employee surveys don’t work. You can read that one here: Why good people leave It ruffled a few feathers, and one of the biggest questions I was asked was “but whyyyyy don’t employee surveys work?!” Sit down, my young padawans, and we shall begin. Leading the horse The most…
Digital for digital sake
I was in a customer experience workshop a few weeks back. It was for a large law firm, and they had engaged an agency to help them understand their customer’s experiences. Except it wasn’t about that… instead they came in holding a premise that shook me to the core, and wasted everyone’s time in that…
A place for perturbation
In many interventions, perturbation is often required at varying levels in order to shake things up, create a pull for help, increase engagement, or even shock the system. It can also come in all sorts of shapes and sizes, from wearing a brightly coloured tie into an extremely formal meeting, to switching that tie for…