Leadership, and a lack of it
I was having a conversation recently with a colleague about the structure of companies. It was very much along the lines of...
Category: Systems Thinking
Disruption for disruption sake
Recently, I read about a new disruptor in China that was looking to become the new Uber… of umbrellas. At first, I...
Sick days are signs of crisis
Occasionally, you will come across something that blows your mind. A level of stupidity beyond reasonable comprehension. You’ll wonder to yourself “what...
Failure in demands
I had a really interesting experience the other week. I got an email from AusPost saying that something I had ordered was...
A study in measures to change behaviour
Our household is participating in a study in conjunction with The University of Melbourne and South-East Water, in order to understand water...
Work yourself out of the job
A lot of leaders will often ask about goals. What should they strive to achieve, and where should they be seeing themselves...
NBN – user experience has everything to do with it
As a technologist at heart, and as an organisational, customer and user experience expert, the Australian NBN project tugs at my heart...
Digital for digital sake
I was in a customer experience workshop a few weeks back. It was for a large law firm, and they had engaged...
A United Fiasco
Air travel fascinates me. And, for the most part, I still find it glamorous. I do enjoy sitting in the lounge, glass...
The work is too far away!
I remember having this awkward discussion with a manager quite a while ago. It was so poignant it still makes my feel sick...