NBN – user experience has everything to do with it
As a technologist at heart, and as an organisational, customer and user experience expert, the Australian NBN project tugs at my heart...
As a technologist at heart, and as an organisational, customer and user experience expert, the Australian NBN project tugs at my heart...
In a previous article, I wrote than employee surveys don’t work. You can read that one here: Why good people leave It ruffled...
Journey mapping is an interesting exercise. It’s typically done when you have an existing service, already delivering to customers and you want...
Performance reviews… oh geez, where to begin… If you’ve worked for pretty much any company barring a few notable exceptions, you have...
So many people often say to me “Alan, we know what we have to do. We have to tighten up some controls...