The Patient Experience
Throughout my career, I have worked as a consultant across a wide range of industries. However, my passion is for healthcare.It can...
Category: Measures
Leadership in Australia: an existential crisis
It’s incredibly damning to watch the Banking Royal Commission roll on, and see leader after leader give token responses to quite serious...
Why leaders can get confused on customer strategy
It’s amazing how many customer experience strategy documents, articles, books and podcasts there are on the internet nowadays. It’s a veritable smorgasbord...
Gonski: Politics versus education
I was watching Simon Birmingham – the Minister for Education – on the news the other morning. He was talking about a...
Coal to power the future? Ask your customers!
Over the past year, there has been a lot of talk through the media regarding renewable energy transitions. From the shutting down...
NAPLAN: Comparisons are unhelpful. Ask the experts!
In recent news, Finnish education expert Dr Pasi Sahlberg is moving his family to Australia. He will take up a new position at the...
Australian political citizenship saga – where trust and power collide
One of the biggest things in the media at the end of last year in Australia was the political citizenship saga. Unless...
Centrelink: Busy signals are a symptom, not a cause
I have previously written about The Department of Human Services before. The article actually garnered a fair amount of attention, which is...
Sick days are signs of crisis
Occasionally, you will come across something that blows your mind. A level of stupidity beyond reasonable comprehension. You’ll wonder to yourself “what...
A study in measures to change behaviour
Our household is participating in a study in conjunction with The University of Melbourne and South-East Water, in order to understand water...