A place for perturbation
In many interventions, perturbation is often required at varying levels in order to shake things up, create a pull for help, increase...
Insights
Practical thinking on customer strategy, systems design, and business transformation.
The power of silence
A very good friend of mine was telling me the other day about her need to fill her life with sound. Music...
Why measures and targets don’t work
So many people often say to me “Alan, we know what we have to do. We have to tighten up some controls...
We are online!
A new beginning… Our online presence is growing slowly and taking shape. We know that bugs can slip through the cracks though,...