Disruption for disruption sake
Recently, I read about a new disruptor in China that was looking to become the new Uber… of umbrellas. At first, I...
Insights
Practical thinking on customer strategy, systems design, and business transformation.
Problem solving through design thinking
Buzzy-lingo aside, design thinking is not a new concept. People have been using the basic concepts of more human-centric design to solve...
Depression is depressing, but there can be help
I seem to have talked about depression and anxiety a lot lately. Compounding life events can take their toll, and little by...
Sick days are signs of crisis
Occasionally, you will come across something that blows your mind. A level of stupidity beyond reasonable comprehension. You’ll wonder to yourself “what...
Those impactful moments…
Everything that has ever happened to us, up until this point in time – right now – has lead us here. Every...
Failure in demands
I had a really interesting experience the other week. I got an email from AusPost saying that something I had ordered was...
A study in measures to change behaviour
Our household is participating in a study in conjunction with The University of Melbourne and South-East Water, in order to understand water...
Work yourself out of the job
A lot of leaders will often ask about goals. What should they strive to achieve, and where should they be seeing themselves...
NBN – user experience has everything to do with it
As a technologist at heart, and as an organisational, customer and user experience expert, the Australian NBN project tugs at my heart...
High stakes – finding peace
Over the past several weeks, I have been in a space of increasing stakes. There’s been a lot going on in my...