Coal to power the future? Ask your customers!
Over the past year, there has been a lot of talk through the media regarding renewable energy transitions. From the shutting down...
Insights
Practical thinking on customer strategy, systems design, and business transformation.
Nobody likes a bully
Nobody likes a bully. It’s simple enough to say – a blanket statement that in a way, can be as aggressive as...
NAPLAN: Comparisons are unhelpful. Ask the experts!
In recent news, Finnish education expert Dr Pasi Sahlberg is moving his family to Australia. He will take up a new position at the...
Australian political citizenship saga – where trust and power collide
One of the biggest things in the media at the end of last year in Australia was the political citizenship saga. Unless...
Centrelink: Busy signals are a symptom, not a cause
I have previously written about The Department of Human Services before. The article actually garnered a fair amount of attention, which is...
Business sentiment doesn’t matter… consumer sentiment does
I was watching the news this morning, when the ever predictable financial reports came in from so-called experts. This is normally the...
Check-in, or check out
As a facilitator, you need a way to break into the group. Being the outsider, it is often that you are at...
The power of a good customer story
Sometimes it feels as if the power of storytelling is ingrained in our DNA. Even before written forms of human history, tribes...
Say ‘no’ to profit, and it will come
Greed can be such an amazingly powerful driving force. Likely, we have all had a taste of it at some time or...
Leadership, and a lack of it
I was having a conversation recently with a colleague about the structure of companies. It was very much along the lines of...