No! I will not complete your employee survey
In a previous article, I wrote than employee surveys don’t work. You can read that one here: Why good people leave It ruffled...
Month: April 2017
Digital for digital sake
I was in a customer experience workshop a few weeks back. It was for a large law firm, and they had engaged...
A United Fiasco
Air travel fascinates me. And, for the most part, I still find it glamorous. I do enjoy sitting in the lounge, glass...
The work is too far away!
I remember having this awkward discussion with a manager quite a while ago. It was so poignant it still makes my feel sick...
Customer Journey Mapping – Lessons in Humility
Journey mapping is an interesting exercise. It’s typically done when you have an existing service, already delivering to customers and you want...