Your cart is currently empty!
Category: Failure
Patient Limbo
Equipment and technology malfunctions can happen at any time. Things wear out, are misconfigured, or even misused, all leading to problems with technology. The impacts that can reverberate throughout a healthcare facility when something fails can be disastrous. This is what happened at a major Victorian hospital last week; a medical-instrument washing machine broke, and…
The Patient Experience
Throughout my career, I have worked as a consultant across a wide range of industries. However, my passion is for healthcare.It can be hard to have the trust and belief that there is a way to make change that will benefit patients and the organisation as a whole, and still ensure that everybody is able…
“Computer says NO” – how to enable staff and trust customers
I had a genuinely hilarious customer service interaction the other day. I had placed an order for my son’s school supplies online last year. When the almighty package arrived, the packing slip was emblazoned with a mighty pink sticker saying something along the lines of ‘Items marked with “OR” are unavailable and will be supplied…
Leaders and mental health: how to support your people in the best way possible
There doesn’t have to be a crisis looming in order to put the mental health of your people first. In fact, by putting your people’s wellbeing first and foremost, you will increase productivity, morale, and even business outcomes. If you want to boost your business, there is really not many good, solid, in-house ways to…
Australian political citizenship saga – where trust and power collide
One of the biggest things in the media at the end of last year in Australia was the political citizenship saga. Unless you’ve been living under a rock, you know that a whole whack of politicians have been stripped of their positions and removed from parliament due to having multiple citizenships. By-elections have been held,…
Centrelink: Busy signals are a symptom, not a cause
I have previously written about The Department of Human Services before. The article actually garnered a fair amount of attention, which is always a good thing… as such I thought I would revisit the DHS, Centrelink, Medicare, and so forth. The DHS could be a case study turned university doctoral thesis in itself, of how…
Disruption for disruption sake
Recently, I read about a new disruptor in China that was looking to become the new Uber… of umbrellas. At first, I thought “wow!”, this is a pretty novel idea. It’s unique, it is something in demand when certain things happen (it starts to rain), and it’s a pretty simple concept that should be relatively…
Failure in demands
I had a really interesting experience the other week. I got an email from AusPost saying that something I had ordered was on its way. Except that the email didn’t actually tell me who the package was from. Or where it was. Of course, I went and clicked on the link provided in the email,…