Leaders and mental health: how to support your people in the best way possible
There doesn’t have to be a crisis looming in order to put the mental health of your people first. In fact, by...
Category: Emotional Intelligence
Why leaders can get confused on customer strategy
It’s amazing how many customer experience strategy documents, articles, books and podcasts there are on the internet nowadays. It’s a veritable smorgasbord...
An ageing conundrum: do we really get stuck in our ways?
The other day, I was having a discussion about someone’s grandma. They mentioned that grandma had some relatively strong ideals around things...
Check-in, or check out
As a facilitator, you need a way to break into the group. Being the outsider, it is often that you are at...
Depression is depressing, but there can be help
I seem to have talked about depression and anxiety a lot lately. Compounding life events can take their toll, and little by...